Frequently Asked Questions

WILL I BE TOUCHED?
Yes, it is possible. Our haunt plainly displays at the ticket booth, the front door, the greeter, the website.... Pretty much everywhere!!! There is a possibility of being touched inside our haunt. The house has very close quarters and small tight spaces....Our actors are trained to push the limits and keep our CUSTOMERS SAFE all at the same time!!! SAFETY is our #1 MISSION along with scaring you to death. Please do not touch our actors. We are not trying to hurt you, grope you, or anything bad....It's a show and we are trained to do so... Altering our show or hitting back only causes danger to everyone!! If you can't handle this possibility of being TOUCHED, please do not come!!

I got too scared and can't finish, can I have my money back?
No!!!! We offer absolutely no refunds. For any reason.

I am not able to make it on the night my ticket was purchased,weather is an issue, or I got a flat tire..... CAN I HAVE A REFUND?
The short sweet answer.... NO! We do not refund tickets for any reason or situation. Your tickets are always good for any show that we are open for. Come back another time if you have an issue. NO REFUNDS. NO REFUNDS. NO REFUNDS!!!

What is the age requirement? Do I have to be 18 to enter?
The Haunted Hotel is an Extreme Haunt that is not suitable for young children. We recommend 13 and up but we DO NOT ALLOW unaccompanied minors onto the Hotel grounds. Parents, do not drop your kids off or allow them to come without someone 18 or older. They WILL be turned away.

When are coupons available on Friday and Saturday?
Never!! If you have a coupon it is only available on Sunday's

How can I avoid long lines? I don't have a lot of time to wait?
You can bypass the long wait on busy nights by purchasing a VIP - FAST PASS which will move you to the front of the line! Purchase them online at our website or at our ticket office on location.

Do you offer group discount packages?
Yes we do. Groups of 15 or more can receive a group discount. Please email us at hauntedhotelky@gmail.com or Facebook us, or even call us! 502-926-8174 for info and payment.

Can I purchase tickets online?
Yes you can.... Please CLICK HERE

Do you accept Credit Cards?
Yes we do. Cash is always preferred, but the plastic is just fine. Visa, Mastercard, and Discover are accepted.

What time do you all close?
Check our Calendar Page. For special events, please check our site or call us 502-926-8174 or refer to Facebook for any and all updates.

Where are you located?
See our Location Page.

It's raining.... Are you OPEN?
Yes we are.... We are open, rain or shine!! Our actors seem to get more crazy when it rains....

How long is the wait?
Our wait times vary throughout the season. Sometimes 15-30 minutes up to 2-3 hours on busier nights. The closer to Halloween the bigger the crowds are. Please come early in the evening to avoid lines. 10pm-1am is our busiest time of the night. We open early September, so you have plenty of time.

Is this haunt really extreme?
Yes, it is... Plain and Simple....We are extreme, There is vulgar language and grotesque suggestions.

Who do I contact about Media relations?
Please send all media relations to hauntedhotelky@gmail.com or call during business hours. Facebook or email always work best.

I heard you have an elevator, does it go to the 13th floor and will I get my money back if I reach the top?
Don't be silly, no haunt exists that has 13 floors and you don't get your money back either. It's an urban legend.

Can we bring our phones or a flashlight?
Absolutely not... This is our show for you. Lights of any kind can ruin it for the whole group. Also leave your drinks and food outside!

Can I be kicked out?
Yes you can. We do not allow line jumping, vulgar behavior, alcohol, or weapons of any kind, etc. Warnings are usually given first. Please be respectful.

Do you have security?
Yes Haunted Hotel employees the Local Sheriff Department for security. Rarely is there ever an incident at Haunted Hotel, it's for safety precautions.

Where do I park?
Haunted Hotel has plenty of off street parking and local business parking lots around the haunt. Please understand there are many vendors around our business that charge for parking. We have no affiliation whatsoever. Please park at your own risk.

I am pregnant, can I still go through?
It is not recommended or encouraged to enter The Haunted Hotel while pregnant, have heart conditions, or in poor health.

I am too scared inside the haunt and want to LEAVE!! Can I leave?
Yes you can, simply tell an actor you want to leave the haunt and you need to be taken out and they will get someone to safely remove you from the haunt. DO NOT RUN!!

Is there a lot of smoke and strobe lights?
Yes Haunted Hotel uses many strobe lights, loud noises, loud music, extreme props, and fog machines to alter your senses. If you find yourself in need of assistance, please tell an actor and they will escort you out.

Questions About Timed Ticketing

How Timed Ticketing System Works
We are excited to unveil a new ticketing system for 2023 that aims to significantly reduce your wait time at the haunted house.

How does the new ticketing system work?
This ticketing system is designed to work just like when you buy tickets to a movie and must select the date and time for your appointment.

This year, when you go to the website to purchase a ticket to The Haunted Hotel, you’ll start by selecting your tickets desired and the date and time you want to come.

Does this mean there won’t be a wait when I arrive?
Although this timed ticketing system is designed to significantly reduce wait times, please do NOT expect immediate access upon entry. You still will encounter a wait of 60 minutes or more once you enter the building. Timed ticketing is only to help spread guests across the entire evening and keep everyone from showing up at the most peak times!

What does the “entry window” on my ticket mean?
The entry window on your ticket represents a period of time during which you may enter. For example, if your ticket is for 8:00PM, you may enter the line any time between 8:00PM and 9:00PM. The only way to enter early to is purchase a FAST PASS OR FRONT OF THE LINE.

What happens if I miss my time slot?
If you MISS your window times lot, you will be pushed to the next available entry window, which could be 60 or more minutes away, depending on available capacity.

You can transfer your tickets to someone else, but only if that transfer is completed before your ticket date and time.

We understand things happen, so we will always try to accommodate you. Just communicate with our staff.

Is it possible that some time slots will sell out and become unavailable?
Yes. To reduce wait times, there are a limited number of tickets available each hour. If your desired time slot is unavailable, please consider coming earlier or later, or on a different day.

What’s the difference between a General Admission ticket and a Fast Pass ticket?
There are fewer Fast Pass tickets available each hour (30% of total capacity each hour) and the Fast Pass line is much shorter and gets customers into the attractions faster than the General Admission line. As a result, General Admission ticket holders usually spend 2x-3x as long in line as Fast Pass ticket holders.

Are walk-up ticket sales still available at the door?
Yes, but we recommend reserving your tickets online in advance to guarantee availability and to significantly reduce your wait time. A limited number of walk-up tickets are available each night at the box office, but they are subject to availability and may sell out.

What if I miss the entire night that I purchased my ticket for? Can I still use it another night?
You will be granted entry to any other night during the same time slot or later as your original tickets. Plan ahead.